Frequently Asked Questions?

How do I request a new download code for my digital Railcard?

Can't find your download code or it's not working on the app?

  • If you bought your Railcard on our website then you can request a new download code simply by signing in to your account and selecting 'Request new download code'
  • If you bought a 16-17 Saver or Veterans Railcard you will need to use the following process:
    1. Login to your 16-17 Saver or Veterans Railcard
    2. Choose option to view Railcard
    3. Select 'Get new Download code'
  • If you bought the Railcard from another retailer then please visit their website for instructions


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